Service and technical support
Failures in IT system, companies could have very serious consequences, starting from reducing the reputation and ending with a loss of customers and profits. It is very important at such moments is the time factor. Diverse technologies of control and management, territorial distance, as well as many components from different manufacturers greatly complicate troubleshooting.
In order to react in time you have to maintain a large staff of IT-services.
Considering that such crashes occur infrequently, it becomes obvious that to solve technical problems on its own economically unfeasible.
More rational and economical service to request organization IT services with the necessary resources for effective technical support.
The company Orient Telecom has extensive experience early troubleshooting and adjustment of system operation.
Company «Orient Telecom» offers:
Guarantee and post-warranty service of products:
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Technical consulting by telephone;
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Support on-site in case of failure to solve the problem by phone;
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Assignment of consulting service by e-mail;
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supply by necessary spare parts for the repair;
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Professional work on the place of installation equipment (for equipment subject to maintenance of place installation);
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work by Specialist in a service center (for equipment subject to service warranty in the service center);
Advanced service support for customers:
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Reservation of spare parts for repair of customer equipment;
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Reservation of spare parts for urgent recovery (the urgency of recovery - no more than 1 working day "," no more than 2 working days ");
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Implementation of diagnostics and detection of faulty parts on place (for equipment that is not subject to service on installation place);
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Carrying out of equipment repair on place (for equipment that is not subject to service on-site installation);
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Secure by technical specialist on the customer company to service the customer’ equipment (repair, visits to place, updating drivers, diagnostic packages, providing by technical information);
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Installation and adjustment of equipment;
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inform customers about new versions of drivers, diagnostic programs, utilities and products.
If you have taken steps to restore the equipment does not desired result in, you can contact technical support.